At stokcbit, we are clear about what data we collect, why we hold it, and how you can access or correct it. This policy applies to your account activity, your payment records across methods like DANA, OVO, and GoPay, and any communication you send to our support team. Access to our platform and this policy depends on local law and is available only where eligible.
Account Data Protected
Local Payment Rails
Support Access Included
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POLICY SCOPE NOTICE
What This Privacy Policy Covers at stokcbit
This policy covers how we collect and use data tied to your stokcbit account — registration details, login activity, transaction records, and any support requests you raise with us. When you deposit or withdraw using DANA, OVO, GoPay, Bank Transfer, or QRIS, we record the transaction type, amount, and timestamp. We do not store your full payment credentials; those are handled directly by the payment provider under their own terms. We keep session logs to manage account access and detect unusual activity on your profile. Data collected through cookies and similar tools is used only to maintain your session state and understand how pages are navigated — not to build advertising profiles. We retain account data for as long as your account remains active and for the period required by applicable regulations in your eligible region. If you close your account, we will tell you the retention period that applies at that point. This policy does not cover third-party sites linked from our platform — once you leave stokcbit, their own privacy terms govern what happens next. Availability of this policy and its provisions depends on local law and the region where you access the platform.
DANA
Transaction records for DANA deposits and withdrawals are logged by timestamp and amount. Your DANA credentials stay with DANA's own system and are never stored on our side.
OVO
OVO payment activity appears in your stokcbit wallet history after each transaction. We hold the record for account reconciliation; OVO's own policy governs the payment flow.
GoPay
GoPay transfers are confirmed through a callback from GoPay's system. We record the confirmation and the wallet balance change; no card or bank detail is passed to stokcbit.
Bank Transfer
Bank Transfer deposits are matched by reference number. We log the reference, the amount, and the time the match was confirmed in our system.
QRIS
QRIS scan-and-pay transactions generate a unique session ID on our side. We keep that ID and the confirmed amount; the QR code itself expires after each use.
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Ends
Not every interaction with stokcbit falls under the same part of this policy. Understanding the boundary helps you know who to contact when you have a question about your data — us or a third party.
Account Access
Login events, session duration, device type, and IP region are collected by stokcbit to maintain account security. This data is fully inside the scope of this policy, and you can request a summary through support.
Transactions
Payment records for DANA, OVO, GoPay, Bank Transfer, and QRIS transactions are logged by stokcbit for wallet reconciliation. The payment processing itself is handled by each provider under their own terms.
Site Content
How you navigate game lobbies — which categories you open, how long a session runs — is recorded as aggregate usage data to improve the platform. It is not linked to your name or sold to advertisers.
Third-Party Services
Links to external sites, payment provider pages, or game studio portals are outside our policy scope. Once you leave the stokcbit domain, the destination's own privacy terms apply.
YOUR ACCOUNT CHOICES
Practical Steps to Manage Your Data With Us
You have real actions available under this policy — not just reading rights. Your stokcbit account dashboard shows the data we hold against your profile: your registered email, your transaction history, and the device sessions currently active. If any detail is wrong — a phone number, an email address, a payment method label — you can update it directly in the account settings page without contacting support. For requests that go beyond self-service, such as asking us to delete account data or clarifying what we hold after an account closure, our support team handles those through the contact paths listed on this page. We aim to acknowledge data requests within a reasonable window and will tell you if a regulation in your eligible region affects the timeline or scope of what we can action. Keep your login credentials private and log out on shared devices — that is the single most effective step you control directly.
Review Your Records
Open the account dashboard after login to see your profile data, active sessions, and transaction log. Everything stokcbit holds against your account is visible there.
Correct Account Details
Email, phone, and payment method labels can be updated in account settings. Changes take effect immediately and are reflected in your transaction records going forward.
Raise a Data Question
For questions outside self-service — data held after account closure, requests to explain a specific log entry — send a message through the support channel on this page with your registered email in the subject.
Request Data Changes
If you want us to remove data or correct a record we cannot edit ourselves, contact support directly. We will confirm receipt and tell you the applicable process for your region.
REACH OUR TEAM
How to Contact stokcbit About This Policy
For any privacy question — a data record, an account correction, or a concern about how we handle your information — these are the paths to reach the right team.
Live Chat
Open the chat window from the bottom-right corner of any page while logged in. Use it for quick questions about your account data, active sessions, or wallet records. A support agent will pick up the conversation.
Email Support
Send your question to the support email shown in your account settings page. Include your registered email address in the message so we can locate your records without delay.
Help Center
The Help Center in your account dashboard covers the most common data and privacy questions with step-by-step answers. Check there first for account corrections, session management, and payment record queries.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security at stokcbit
Our approach to your data follows the same structure across every area of the platform — consistent logging, clear retention, and a defined path to request changes.
Data Storage
Account data is stored on servers configured for access control and encrypted at rest. We do not share your profile data with advertisers or unrelated third parties. Payment records are accessible only to the account holder and authorized support staff.
Cookies and Session Tools
We use session cookies to keep you logged in and to remember your lobby position between pages. Analytics cookies record aggregate page navigation — not individual profiles. You can review cookie settings through your browser's privacy controls.
Retention and Deletion
Active accounts retain data for the life of the account plus the period required by regulations in your eligible region. When you request account closure, we will state the exact retention window that applies to your case before proceeding.
Requesting Changes
To request a data correction or deletion that goes beyond account settings, contact support with your registered email. We confirm receipt, explain the applicable process, and follow through within the timeline regulations in your region allow.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy on stokcbit
These are the questions we hear most often about data, account records, and how this policy works in practice.
What personal data does stokcbit collect when I register?
We collect the details you enter at registration — typically your email address, a chosen username, and the phone number you provide for account verification. We also log the IP region of the device used at sign-up. No additional data is pulled without your input.
Can I see all the data stokcbit holds about my account?
Yes. Your account dashboard shows your profile details, active device sessions, and your full transaction history including DANA, OVO, GoPay, Bank Transfer, and QRIS records. If something is not visible there, contact support with your registered email and we will explain what is held and why.
How does stokcbit handle my payment information for DANA or GoPay?
We record the transaction type, amount, and timestamp for each DANA, GoPay, or OVO payment. Your actual wallet credentials and payment account details remain with the payment provider and are never stored on stokcbit's side. Our log is for your wallet history only.
Who can access my stokcbit account data?
Your data is accessible to you through the account dashboard and to authorized support staff when you raise a request. We do not sell or share account-level data with advertisers. Payment provider access is limited to the transaction record needed for reconciliation on their side.
How long does stokcbit keep my data after I close my account?
Retention after account closure depends on the regulations that apply in your eligible region. When you request closure, we will state the specific retention period before we action the request. After that period, account data is removed from active systems.
How do I ask stokcbit to correct or delete data about me?
For corrections you can make yourself — email, phone, payment labels — use account settings directly. For deletions or records outside self-service, contact support through live chat or the support email shown in your account dashboard. We confirm receipt and follow the applicable process for your region.
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